self control, (iv) diligence, (v) courage, (vi) stability, (vii) cheerful-ness, (viii) straightforwardness, (xi) good appearance and (x) maturity.
6. SALESMAN DEALINGS WITH CUSTOMERS ATA
GLANCE
Nervous customers
(Kind of customers) Tired and cross Fussy and nervous Excitable Impatient Unreasonable
Timid and sensitive
Undecided
Old and deaf people
Children
Foreigners
Skeptical Inquisitive Talkative Insulting
Critical
Indifferent
Silent
Bargain Hunters
Pleasant Intelligent
(Treatment) Patience Consideration Quit manner Despatch Calmness Dependent Customers
Gentleness
Decision
Sympathy
Love and affection
Helpfulness
Disagreeable customers
Candid manner Knowledge Courteous, brevity Self control Trying customers
Knowledge of goods Tact
Perseverance Convincing manner. Commonsense customers
Smile on the face Efficient service
7. PLANS FOR PAYING SALESMAN
There are three main plans of remuneration for salesmen. They are: (1) Straight Salary Plan (2) The Commission Plan and (3) Salary and Commission Combined.
1. Straight Salary Plan. In a straight salary plan, a salesman is paid a fixed amount as salary regardless of his sales volume. The beginning salesman usually prefer this plan as it give him (1) an assured income (2) a sense of financial security (3) minimizes the
No comments:
Post a Comment